This Privacy Policy explains how Qbits Energy ("Qbits", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit qbitsenergy.com, interact with our content, or contact us about our products and services.

1. Information we collect

We collect information you give us directly:

Contact and inquiry data - name, email, phone, message content when you submit our contact form or write to us.
Partner / dealer application data - business name, location, contact details when you express interest in becoming an authorized service partner.
Service & warranty data - product serial numbers, installation address, and service history when you register a product or raise a service ticket.

We also collect limited technical data automatically:

IP address, browser type, device type, referring URL, and pages visited via standard server logs and analytics cookies.
Usage data on which content you view, how you arrived, and how long you stay.

2. How we use your information

To respond to inquiries, fulfill quote and demo requests, and provide product information.
To process partner applications and onboard authorized service partners.
To deliver service, warranty, and post-sale technical support.
To improve the website, content, and product offerings based on aggregated usage data.
To send transactional and product-related communications you have opted into.
To comply with applicable Indian law including the Digital Personal Data Protection Act, 2023.

3. How we share information

We do not sell personal data. We share data only:

With our authorized service partners and channel dealers, when needed to deliver service in your region.
With trusted vendors (hosting, analytics, CRM, email) under contractual confidentiality obligations.
When required by law, regulatory order, or to protect the rights, property, or safety of Qbits, our customers, or the public.

4. Cookies and tracking

We use first-party and third-party cookies for analytics, session management, and to remember your preferences. You can disable cookies in your browser settings; some site features may not function without them.

5. Data retention

We retain personal data only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry records are typically retained for 36 months; warranty and service records for the duration of the warranty period plus 24 months.

6. Your rights

Under applicable Indian and international data protection law, you may:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion ("right to be forgotten"), subject to legal retention requirements.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Indian Data Protection Board if you believe your rights have been violated.

To exercise these rights, email service@qbitsenergy.com with the subject line "Data Request".

7. Security

We use industry-standard technical and organizational measures (TLS in transit, access controls, audit logging) to protect personal data. No internet transmission is fully secure, and we cannot guarantee absolute security.

8. Children

The site is not directed at children under 18. We do not knowingly collect data from minors. If you believe we have, contact us and we will delete it.

9. Updates to this policy

We may revise this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the site after changes constitutes acceptance.

10. Contact

Qbits Energy
201, Anupam Square, Mahadev Chowk, Mota Varachha, Surat, Gujarat 394101, India
Email: service@qbitsenergy.com
Phone: +91 99791 92935